Information – Covid 19

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update –  June 18th 2020

Dear guests,

We are pleased to inform you that all hotels are open- All the necessary measures have been taken in order to welcome you at the highest level of security, according to health protocol, while respecting social distancing.

Our reception teams are available on phone/mail
Château d’Artigny – 02 47 34 30 30 – artigny@grandesetapes.fr
Le Choiseul – 02 47 30 45 45 – choiseul@grandesetapes.fr
Château de Gilly – 03 80 62 89 98 – gilly@grandesetapes.fr
Château d’Isenbourg – 03 89 78 58 50 – isenbourg@grandesetapes.fr
Château de l’Ile – 03 88 66 85 00 – ile@grandesetapes.fr

New conditions for your stays

For existing bookings
  • Intended stay pre June 18th
    Following the French government Ordinance No. 2020-315, credit equivalent to the value of your original booking will be applied towards your future booking (valid 18 months).
  • Intended stay post June 18th
    Unless we delay the reopening of our hotels, the cancellation policy of your initial booking still applies.
For your new bookings

In order to guarantee maximum flexibility, all new bookings can be cancelled at no extra cost, up to 24 hours before your scheduled arrival date

Once we reopen

We look forward to welcoming you soon to our hotels. We take hygiene and cleanliness standards very seriously and are doing everything necessary to ensure the safety of our guests.
For example, we will maintain the required safety distances, thanks to the several dining rooms, reception rooms and terraces available in our hotels.